Frequently Asked Questions


Below are the guidelines for submitting artwork and logos. If you are unable to provide one of the preferred formats, you may send us your artwork via email to and our graphic artist team will work with you to prepare the artwork/logo for reproduction on your item.

Submission Guidelines:

In our online ordering system, we accept JPEG and PNG file formats. A high resolution - 300 dpi is recommended for most of our products. For engraved drinkware and stamps, we recommend art with a resolution of 600 dpi that is solid black and white (no color or grayscale). Please convert all fonts to outlines.

Chat or call us at 1-800-730-1023 Monday-Friday 8am-5pm ET and one of our customer care representatives will be happy assist you!


You will have an opportunity to indicate the quantity for your order on the Cart Page.

Receipt of your order is based on the production time, listed under "Product Details" of the product page, plus transit time. Transit time is calculated at checkout.

To check the status of your order, log into My Account. Navigate to Order History and select the order you wish to check. You will then be brought to a detailed view of your order, including the status of your order, and tracking number once it becomes available.

You will receive a shipped order notification once your order has been shipped which will contain your tracking information. You can also log into My Account, navigate to Order History and select the order you wish to track. Upon selection of an order, you will see a detailed view of your order that includes the status and tracking number after your order has shipped.

Your satisfaction is of the utmost importance. If you are not completely satisfied with your order at any time, please contact us at or 1-800-730-1023 Mon-Friday 8am – 5pm (ET) and we will work with you to resolve the issue to your satisfaction.


All products, except for napkins, can be ordered in a minimum order quantity of 1. This allows you to place a fully customizable order giving you complete confidence in the result before committing to a larger order.

Digital napkins can be ordered in single set of 50 napkins.


We accept the following five major credit cards:  Visa, Mastercard, Discover, American Express, Diners Club. Other credit cards are offered as shown in the checkout process.  

Sales tax will be calculated in accordance with sales tax rules for the state your delivery is being made. Location is determined by your shipping address.

There are two options for submitting Tax Exempt Documents 1) On the Cart Page during the Order Process 2) On the My Account Page.

After you have submitted your document(s), you can proceed with checkout without paying sales tax. If your document is expired or has found to be invalid upon review, we may collect sales tax, and will contact you to resolve any issues.

Submitting Tax Exempt Document(s) during the Order Process:

  • On the Cart Page, click the “Tax Exempt?” link that appears under the Check Out Button.
  • If you are not already logged into your account, you will be prompted to do so. To return to the Cart Page, click the bag icon in upper right-hand side of the My Account page.
  • On the Cart Page, click the “Tax Exempt?” link and instructions will pop up guiding you through the Tax Exempt process.

Submitting Tax Exempt Document(s) from My Account Page Before Placing Order:

  • Log in or Create a My Account.
  • On the My Account Page, click the Tax Exempt button.
  • Instructions will pop up guiding you through the Tax Exempt process. Once submitted, you may place order.


To save your progress in the design editor, click on the Save icon in the upper right portion of the screen.

Log into My Account. Once logged in, click My Projects under Order History.

Projects that have been customized can be shared with others following these steps:

Log into My Account and click My Projects under Order History. Select from the Share Mode dropdown either “View Only”, “View & Order” or “View & Edit”. Be careful that you select the correct option based on the amount of visibility and control you wish others to have.

After selecting your desired Share Mode, select the project you wish to share and one of the sharing icons to the right to share out your project to begin the sharing process.


Dye sublimation is a printing technique that uses heat to transfer dye onto various materials, such as fabric, metal, or ceramic. This process allows for high-quality and long-lasting prints with vibrant colors and intricate details.

Full-color printing, also known as four-color printing or CMYK printing, is a printing process that uses four primary ink colors - cyan, magenta, yellow, and black (CMYK) - to produce a wide range of colors. This printing method is commonly used for producing high-quality, full-color images and documents and allows for the creation of visually appealing products with sharp details, vibrant colors, and smooth color gradients.

Laser engraved printing is a technique that uses a laser to etch or engrave designs onto various materials, such as wood, plastic, glass, or metal. Unlike traditional printing methods that apply ink or dye onto the surface, laser engraved printing selectively removes a thin layer of material to create permanent and precise marks. Laser engraved prints are often recognized for their high level of detail, accuracy, and durability. This technology is commonly used for personalization, branding, and creating custom designs on a variety of products.